CANADA SHIPMENTS

We ship all orders to a Canada Address via

  • Canada Post Regular Parcel  (3 Business Days)
  • Canada Post Xpresspost (1 Business Day Guaranteed)

UNITED STATES SHIPMENTS

We ship all orders to a United States address via

  • Canada Post / USPS Expedited Parcel (4-6 Business Days)
  • Canada Post / USPS Xpresspost (2 Business Days Guaranteed)

INTERNATIONAL SHIPMENTS

We ship all orders to an International address via

  • Canada Post Tracked Packet International  (7 Business Days)
  • Canada Post Xpresspost International (4 Business Days Guaranteed)

We ship to over 60 countries. We cannot deliver to P.O. Boxes, APO/FPO addresses, and select U.S. Territories.

If you have any questions about your order contact the Antoinette Customer Service team Monday – Friday, 12PM – 10PM EST & Saturday 11AM-11PM EST at +1 647-492-3419 or info@antoinette.shop.

 

FREE SHIPPING

Free shipping only applies to destinations in Canada that are accessible by ground routes. Areas that are only accessible only by air are exempt from this offer.  If your area is serviced only by air, then our free shipping offer does not apply and we will contact you at the email address or phone number you provided regarding the costs of your shipment.   

Free Shipping applies to orders $199.00 USD or more. 

Free Shipping does not apply during sales or specials offers unless specified.  

Antoinette insures all shipments, and we pay the insurance on all orders that qualify for Free Shipping. 

Postal codes starting with the following are possibly only serviced by air: A0K, G0G, J0M, P0L, P0V, R0B, S0J, T0H, T0P, V0J, V0N, V0P, V0R, X0A, X0B, X0C, X0E, Y0B. 

For more information please contact us by email at info@antoinette.shop or by phone at 647-492-3419

 

HIGH-VALUE ORDERS

High-value orders, or orders shipping to an address other than the billing address, require approximately 2 additional processing days. This includes orders with items over $1,000 as well as multiple orders that have been placed within a 48 hour period that total $1,000. Antoinette will contact you if your order warrants additional processing time. 

 

HANDLING TIME

We aim to dispatch all orders within 24 hours, or 48 hours during sale periods from our warehouse.

 

PACKAGE TRACKING

We will send an email notification including tracking information when your package has shipped.

 

DELIVERY INSURANCE

Antoinette packages are secured directly by the shippers.