ARE ANTOINETTE ITEMS AUTHENTIC?

- Our offering is expertly curated from the best luxury fashion around the globe and we guarantee all items are 100% authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them.

We ensure that every item on Antoinette is 100% the real thing, thanks to our dedicated team of in-house and third-party authentication experts. We know exactly how to tell real from counterfeit, from the quality of the stitching to the zipper manufacturer. 

 

WHICH PAYMENT METHODS DO YOU ACCEPT?

Currently, we only accept the following Payment Methods:

  • Paypal

  • Paypal Financing (Within the United States only)

  • Visa, Mastercard & American Express.

  • Interac E-Transfer (Within Canada only)

  • Apple Pay & Google Pay

  • Shopify Pay

 

WILL MY PERSONAL DETAILS STAY SAFE?

- We keep your personal data private and confidential in our multi-layer security software and only give it out with your consent or if legally permitted to.

 

CAN I RESERVE AN ITEM TO BUY LATER?

- We aim to provide a fair opportunity to shop our most in-demand styles and as items are often limited, reservations are unavailable. As a result we work on a first come first serve basis, placing an item in your shopping bag does not reserve it.

 

HOW DO YOU AUTHENTICATE ITEMS?

- Each product we accept is put through a multiple-point, brand-specific authentication process by a team of luxury experts with years in the industry. We inspect all applicable luxury items for the appropriate date codes, serial tags, and hologram stickers, ensuring that all items pass our specific authenticity tests before they are placed in sales If we suspect that a submitted consignment item is inauthentic, we will first contact the consignor for proof of purchase. If there is still further doubt about the item’s authenticity, we reserve the right to confiscate the item and destroy it in compliance with all laws. Please note, brands sold are not partnered or affiliated with Antoinette.

 

WHO PRICES MY ITEMS?

Our knowledgeable inventory team will carefully research your items for a fair market resale value. We take into consideration age, style, designer, comparable sales, and condition. Please know, our team is flexible and happy to work with you on any price adjustments. If an item doesn’t sell after two months, our team will proactively make a moderate price reduction to help generate a sale. Rest assured, we are invested in these items and share a common goal to sell each and every item for the most we possibly can!

 

IM READY TO CLEAN OUT MY CLOSET, WHAT SHOULD I BE LOOKING FOR?

Antoinette sells a wide variety of men's luxury fashion. We accept men's, clothing, accessories, footwear, and bags! You got it- We want it! We want your new/pre-owned designer or hyped streetwear goods. We’re looking for items that have a potential resale above $69. If you have something you’re unsure we’ll accept- Just ask!

 

HOW WILL MY ORDER BE PACKAGED?

- Your order will be carefully packaged in a protective shipping box or envelope to ensure it arrives at you in great condition. Additional branded items such as dust bags will be included if provided by the consignor or designer.

 

WHERE IS MY ORDER?

- We aim to dispatch all orders within 24-48 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, Antoinette is not responsible for any delays caused by destination customs clearance processes.

Once your order has been shipped, you will receive an email confirmation of your shipping details and a tracking number.

 

CAN I ADD ITEMS TO AN EXISTING ORDER?

- It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to contact us to cancel your order(s) and you will need to place a new order which contains all the items you require.